From recent and personal experience, sipmle things like rude and unhappy sounding CBC representatives who are handling the phones speaking to prospective students or parents of new students could be a simple starting point for assessing decrease in enrollment. Another area to re-evaluate is the fact that Out of County fees are ridiculous, greedy, and costs nearly the same as tuition and class fees for taking 13hrs, for example. For students and families paying privately for college, that is quite a turn off and is quite a burden for a young adult, single middle class parent, or middle class married parents, of a child desiring an education or desiring an education themselves. To some, it may be easier and less taxing to just go out and get a job, such as in the oilfield, where you don't need a college degree for most wonderful paying positions in that field. And then, when or if that job fails, so begins the effect of not having an education to fall back on and they may have to live their entire lives looking for a variety of jobs, just to keep paying the bills. Ultimately, people have choices. And just like everything else these days, it's all about finding the most convenient, cost-effective option and sometimes the smallest thing like good customer service can be the most important factor used for deciding whether or not money will be spent for furthering education. I hope all of those factors improve, and the overall attendance and success of CBC improves. It's a huge blessing to have job options around us now, but also a huge blessing to have such an option like CBC, so close to home. There must be a way to make education at CBC attractive, desired and cost effective for all, to keep people from giving up their educational dreams for instant job gratification or going to pursue their eduational dreams elsewhere. What can be done to make CBC the college of choice? Sincere thoughts and luck to all representatives involved in decision-making and management processes!