I am writing to you concerning an incident that occurred to me at the college I attend. I am a student at Coastal Bend College in Pleasanton and am currently enrolled in the LVN program. We were having computer issues this past fall semester and every week would take numerous tests in the computer lab. Unfortunately, due to computer issues, the tests would be delayed for one reason and another. This was aggravating because we would be prepared to take the tests only to be told that they would again be delayed because of computer problems.
This happened so often that it was a running joke. When we returned for the spring semester, we started to take tests on paper and had to purchase scantrons. This was better because we could be assured to take the many tests without computer problems. I went to Dean Garcia in January to inquire about the numerous fees we pay and to see if there was a possibility of getting some sort of credit towards printing. Starting this past fall, we are being charged for items that we print in the computer lab.
I also spoke to her about the fact that we are no longer using the computer lab to test but still are charged the same amount as the fall. I just wanted some clarification as to how the fees we pay are broken down. I tried to speak to her on numerous occasions to follow up only to be told that she was in Beeville. One of my concerns was how can she effectively manage the daily operations of the college if she is not even there.
I finally caught up with her at the end of February. I asked her about the fees, and she looked at me like she had no idea what I was talking about. I thought that she probably forgot about the conversation because it took place in January. To my surprise, she tried to track me down; I would assume because she remembered when I refreshed her memory. Anyway, she went into the computer lab and asked my friend where I was. What was surprising was the way she described me. Apparently, she called me “the tall Mexican.” For one, I am not Mexican, but that has nothing to do with it. I am a tall Italian-American woman, so I suppose that description may possibly match. What I take offense to is that she is the dean of my college, and she could not find a more tactful way to find out my name or a better way to describe me. When my friend realized that she was looking for me she said, “Oh, you mean Tammy?”
Dean Garcia then addressed me and took the time to clarify my inquiry. I appreciate the opportunity to vent my frustration, and I am hopeful that perhaps one day I will be known by my name and not “the tall Mexican.”