“The county was able to help us and we partnered to make it happen,” said Vice President and Chief Operating Officer Nathan Tudor. “There were a lot of people involved in the process. We looked to see what we could do to enhance our patient flow and we worked with our associates and physicians and came up with a good plan and we’ve started to see the results come through.”
Among the renovations are several new rooms, including a private triage room, a fast track room to assist patients with minor injuries and a new medication room.
The annual Beeville Ladies Night Out helped sponsor a patient room designed with children in mind.
Also, there’s a new nurse desk, a patient-friendly registration area and updates to the lobby.
The renovation project began years ago, which cost around a million dollars.
With a growing population in the Beeville area, the emergency room sometimes saw 100 patients.
One problem Tudor sought to dispose of was wait times. By increasing capacity and improving other processes, they have cut down on wait times considerably.
“This hospital had some wait time issues and was struggling. Those are fixed,” Tudor said. “We can pretty much guarantee you that you can be seen and greeted by a clinician in under 10 minutes. We feel very confident about that.
“We want people to know that they will be taken care of quickly and that we’re going to be compassionate and meet their needs. So, it’s a huge benefit.”
However, more changes have occurred, aside from the renovations. There’s been a change of culture, for which Chief Nursing Officer Danny St. Armand praised Tudor.
“The culture has changed, in reference to what the expectation is, for treating our patients within the community, and that has become an expectation within the community,” St. Armand said. “The word is spreading, in reference to Nathan’s leadership, and the culture within this hospital has completely changed, compared to what it used to be.”
With such a big change occurring to the hospital, Tudor is already looking to improving the operations further.
“We saw a need in the emergency room, and we addressed it and we made it work,” Tudor said. “They will feel secure in what other services we may expand to the community. We’re going to listen to the community and meet their needs.”